Support

Frequently Asked Questions

How do I start a backup?

Open the app, sign in, and tap the Backup tab. Select the folders or files you want to back up and tap "Start Backup."

What file types are supported?

We support photos (JPEG, PNG, HEIC, WebP), videos (MP4, MOV), and most common document formats.

How much storage do I get?

Storage depends on your plan. Check the My Plan section in the app for details on your current plan and upgrade options.

Can I access my files from another device?

Yes! Sign in to your account on any device to access your backed-up content.

What happens if I cancel my subscription?

Your backed-up content remains accessible for a grace period. After that, content exceeding the free tier may be removed. We recommend downloading your data before canceling.

How do I delete my account?

Contact our support team at [email protected] and we'll guide you through the process.

Troubleshooting

App crashes during backup

• Restart the app and try again
• Update to the latest version from the App Store
• If the issue persists, contact support with details about your device and iOS version

Cannot sign in

• Verify your email and password
• Use "Forgot Password" on the sign-in screen
• Check your internet connection

Contact Us

If you need further help, reach out:

• Email: [email protected]

We aim to respond within 48 hours.